- Free quote within 24 h · Barcelona and province
This policy explains what personal data we process, for what purpose, and what rights you have over it, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).
One thing is worth knowing up front: this website has no user accounts and no analytics or advertising tools. We do not collect any data about you simply because you browse it. We process personal data only when you choose to give it to us.
This document is a base text prepared from what this website actually does. It is not a substitute for advice from a lawyer qualified in Spanish data protection law. Before it is published as final it must be reviewed legally and the information marked in brackets must be completed.
| Controller | [NOMBRE FISCAL / LEGAL COMPANY NAME] |
|---|---|
| NIF / CIF | [NIF / CIF] |
| Address | [DIRECCIÓN FISCAL COMPLETA / REGISTERED ADDRESS] |
| vaciadototal@gmail.com | |
| Telephone | 613 94 35 04 |
| Data Protection Officer | [DELEGADO DE PROTECCIÓN DE DATOS, SI APLICA / DPO, IF APPOINTED] |
Simply browsing this website collects no personal data. The site is static and includes no analytics, advertising or tracking of any kind.
We only process personal data when you choose to contact us through one of the channels we offer:
If you use the quote request form, we process what you enter into it: your name, email address and phone number, which are required, and optionally your company, job title, project name, a description of the work, your goals, expected dates, estimated budget, preferred contact channel, how you heard about us, and any comments. You may attach up to five files, such as photographs of the space or documentation.
Sending the form requires you to tick the acceptance box first. It is unticked by default: we cannot send it ticked on your behalf.
The contents of the form are emailed to us, and we also email you a confirmation copy at the address you gave. Nothing is published anywhere.
We also keep a copy of each enquiry on our server, in a folder that is not reachable from the internet. We do this because email can be lost without warning, and a lost enquiry means we cannot help you. That copy includes the form data and any files you attached. We keep it only as long as we need it to handle your enquiry and any subsequent claim, and you can ask us to delete it at any time through the means set out below.
To prevent abuse of the form, our server temporarily keeps a cryptographic fingerprint (a hash) of your IP address — not the address itself — alongside the times of submissions, for at most one hour. Its only purpose is to limit how many submissions can be sent per hour. That record expires on its own and is not linked to the content of your enquiry.
If you send us photographs of a property so we can assess the work — on WhatsApp, or attached to the form — be aware that they may show personal belongings or private information. We use them solely to prepare the quote and carry out the service, and we never publish them without your express written permission.
We do not currently send marketing communications or newsletters, and we do not build profiles from your data. If we ever did, we would ask you separately and beforehand, and you could object at any time.
We do not pass your data to third parties, except where legally required.
The contact channels we use are third-party services and process data in their own right, under their own terms and policies:
We do not make international transfers on our own initiative. If you use WhatsApp to contact us, your data is processed under that service’s terms, which may involve transfers outside the European Economic Area relying on the safeguards provided for in the GDPR. We recommend reading its privacy policy.
We keep the data from an enquiry while we are dealing with it and, if no service is engaged, for as long as needed to handle any possible claim.
Where a service is provided, we keep the documentation for the periods required by tax and commercial law. Specific period applied: [PLAZO DE CONSERVACIÓN / RETENTION PERIOD].
You can exercise any of these rights by writing to vaciadototal@gmail.com, stating which right you wish to exercise and enclosing a document confirming your identity. We will respond within one month at the latest.
If you believe we have not handled your rights properly, you may lodge a complaint with the Spanish Data Protection Agency (AEPD), C/ Jorge Juan 6, 28001 Madrid, www.aepd.es.
This website is served entirely over HTTPS and applies security headers at the server. We apply reasonable technical and organisational measures to protect the information you give us against unauthorised access, loss or alteration.
If we change this policy we will update the date shown at the top. We recommend reviewing it from time to time.
